CONTACT US


Get in touch today for expert flat roofing advice and a completely free quote.

GET A FREE QUOTE: 07756 710606

SCROLL DOWN

CONTACT US


Get in touch today for expert flat roofing advice and a completely free quote.

GET A FREE QUOTE: 07756 710606

TO GET A FREE QUOTE CALL 07756 710606 OR JUST FILL OUT THE FORM:

How can we help you:
 

ENDURA FLAT ROOFING LTD COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0800 2987891, or write to us at Endura Flat Roofing Ltd, 103 Dene Road, Wylam, Northumberland, NE41 8HA, or email us at contactus@enduraflatroofing.co.uk and we aim to respond within 2 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/